Our commitments

We place the highest importance on a number of values regarding the manufacturing of our seat covers and our relationship with our customers. Discover some of them below.

TRUE CUSTOM-MADE

Our custom-fit seat covers are made to order specifically for each vehicle make and model. Every detail matters to us: our covers fit like a second skin over seats and benches, including headrests, side trims, armrests, and more. Our upholsterer pattern maker take measurements directly from the original seats and regularly update our database. This means that at Bancarel, you will find custom-fit seat covers for all the latest vehicle models, straight from the factory.

No matter your vehicle, its trim level, or its registration date, we can manufacture custom-fit seat covers in the fabric of your choice. It is worth noting that for seats within the same make and model (for example, a Ford Fiesta), we may have up to 300 different patterns.

That is why, before adding the item to your cart, we ask you a few simple questions (such as registration date, trim level, number of doors, etc.).

Thanks to our expertise, we are able to identify the correct pattern for each vehicle. If necessary, our technicians may contact you by phone or email to request additional information. A set of custom-fit seat covers is almost a unique piece. 

PROXIMITY

We place great importance on being available to our customers. Whether you have technical questions, doubts about your vehicle, need advice, or encounter any issue, we invite you to contact us by phone or email. We will be happy to assist you and respond as quickly as possible.

CHOICE OF MATERIALS

Our philosophy is to offer high-quality materials and products at the fairest price. We select the best fabrics to ensure the greatest durability of our seat covers.

We offer you a wide range of materials and colours.

All materials are comfortable (thick foam) and comply with the requirements and standards of the automotive, heavy goods vehicle, leisure vehicle, and marine industries (abrasion and UV resistance testing).

MANUFACTURER QUALITY

We put all our passion and care into the making of our custom-fit seat covers. For over forty years, quality has been—and will remain—an obsession at Bancarel.

Before being shipped, our custom seat covers and mats undergo a strict quality control process. A dedicated team is fully committed to this task. If the slightest issue is detected, the item will not be dispatched. For us, every custom seat cover must be a guarantee of quality.

Our seat covers are compatible with airbags, regardless of their type (housing, seam thread, etc.). The seams are designed to tear easily in the event of airbag deployment, thanks to a specific system that allows the cover to open safely.

Tested by UTAC (testing and certification body) report no. 99101130, the airbag is deployed without compromising your safety. An installation guide is included with your order. You can also watch our video tutorials. The custom-fit floor mats include the original mounting fixings.

CUSTOMER SATISFACTION

Customer satisfaction is at the heart of our priorities. For us, every customer is unique, and we put all our energy into ensuring your satisfaction.

Our customer service team, made up of experts, is available Monday to Friday, from 8:00 a.m. to 12:00 p.m. and from 1:30 p.m. to 6:00 p.m. (excluding public holidays). They are happy to answer all your questions, provide information, and guide you in your choices. You can also request fabric samples.

Do not hesitate to contact us through various channels:

By phone at +33 5 65 67 22 11, during the service hours mentioned above.

By email via our online contact form, available 24/7. We aim to respond to all emails within a maximum of 48 working hours.

SECURE PAYMENT

We offer several payment methods. Click here to see all available options. or credit card payments, we guarantee the highest level of security for your order. We use the Crédit Agricole E-transaction solution

Your banking details are encrypted and transmitted directly via a secure connection to Paybox Services.

Paybox Services uses SSL technology (128-bit encryption) to ensure a secure transaction when paying by credit card. We never have access to your credit card number at any time. Paybox Services acts as a trusted third party.

We guarantee a safe and fully secure shopping experience.

AFTER-SALES SERVICE

Despite our best efforts, mistakes can sometimes happen. If this were to occur, and despite the great care taken in the manufacture of our products, please be assured that we are committed to replacing the item as quickly as possible and taking all necessary steps to ensure it does not happen again.

All custom-fit seat and bench covers come with a 2-year warranty.