Privacy and Data Protection Policy of Bancarel Housses 

At Bancarel Housses, your trust is the key to our success, and we are committed to respecting your privacy. This Privacy Policy transparently explains what data is processed by Bancarel Housses, how it is processed, and for what purposes. 

What data do we collect? 

We only collect the data necessary to process your orders and communicate with you as part of our business relationship.

In accordance with applicable regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health-related data, or data concerning a natural person's sex life or sexual orientation. 

Data you provide through our website

Newsletter Subscription

On our website, you may subscribe to the Bancarel Housses newsletter by entering your email address and clicking the “Subscribe” button.

By subscribing, you will receive the newsletters to which you have subscribed.

You may unsubscribe at any time by using the unsubscribe link included in the newsletters you receive or through the online unsubscribe form available on our website.

Account Creation

When creating an account, you provide the essential information required for Bancarel Housses to process your future orders on the website and to communicate with you regarding order tracking and customer service.

In addition to your email address, you must provide the following information:

• Title (Mr., Mrs., etc.), first name, and last name;
• Postal address ;
• Telephone number;
• Email address;
• Date of birth (optional) ;
• Username and password for your account;
• IP address used when creating the account or placing an order.

If you are a business customer, we require additional information to adapt the invoicing of your order:

• Company name and registered business name;
• SIREN number and VAT identification number (intra-Community VAT number).

Customer support contact
If you use the contact form to reach one of Bancarel Housses’ departments, such as Customer Service, you will be asked to provide your name, email address, and telephone number. You may also provide additional information in your message to help us process your request, such as an order number.

Delivery addresses
When placing an order on the website, you may enter delivery addresses other than the one provided when creating your customer account. These addresses may be entered either during the checkout process, at the delivery method selection stage, or through your customer account in your personal address book.

Payment of your order
When you choose an electronic payment method, you will be required to enter payment information, such as your bank card details. Bancarel Housses never stores your bank card numbers and entrusts the processing of payment data to its payment service providers, Paybox and Crédit Agricole.

Products Included in Your Order
When you add products to your shopping cart for purchase, we associate those products with your customer account in order to process your order.

Product Reviews
Through your customer account, you may leave reviews and comments on products that you have previously purchased.

Product Searches on the Website
When you use the website's search engine, we record the keywords entered in order to improve search results and for statistical purposes.

Data Collected Automatically

When you use the Bancarel Housses website, we automatically collect certain usage data for website management purposes, such as ensuring the proper functioning of the shopping cart and customer account login features, as well as for audience measurement purposes. This includes, in particular, tracking the number of page views, the number of visitors, their geographic location, and the referring websites through which you found Bancarel Housses.

To collect this information, Bancarel Housses uses your IP address, session identifiers, and cookies. We also collect certain technical information, such as your browser type, internet connection type, and device information, in order to improve the technical performance and functionality of the website.

How Is Your Data Used?

Your personal data is used in various situations, which are described in detail below.

Your product orders

Bancarel Housses primarily uses your personal data to process your orders, including for the following purposes:

• Identifying the person to whom the order should be invoiced;
• Identifying the recipient of the order and managing your address book;
• Providing access to order tracking through the website or by email;
• Sharing delivery information with parcel carriers and shipping providers. 

Customer Relationship Management at Bancarel Housses 

We use your personal data to communicate with you regarding your orders (including order confirmations and shipment tracking), to handle complaints and customer service requests, to collect feedback on your shopping experience and the products you have purchased, and to send you communications to which you have subscribed, such as product availability alerts.

If you are subscribed to our newsletter, you may receive marketing emails tailored to your purchasing habits or personalized using the information associated with your account. 

Improving the Customer Experience

Bancarel Housses uses data from your previous orders to help you quickly find your favorite products through your customer account and to provide you with the best possible experience on our website, including improving product categorization, navigation, and product presentation.

Fraud Prevention and Detection

From time to time, Bancarel Housses reserves the right to verify the information provided when you place an order and to implement security measures aimed at preventing fraudulent payments.

As part of these verification procedures, Bancarel Housses may request proof of identity and proof of address documents, which will be used solely for verification purposes. If no response is received, Bancarel Housses may cancel your order.

With Whom Is Your Data Shared?

Data sharing

The business of Bancarel Housses is to offer quality products and deliver them directly to your home. Bancarel Housses does not sell your personal data to third parties.

Your personal data is accessible only to authorized personnel within Bancarel Housses when such access is necessary for managing our customer relationship with you.

Bancarel Housses works with service providers acting as data processors who may receive the personal data necessary to perform the services entrusted to them, including payment processing, order delivery, customer review collection, email communications, and website hosting.

Where required by law or pursuant to a valid judicial or administrative request, your personal data may be disclosed to authorized administrative or judicial authorities.

With your consent, certain advertising partners may collect anonymized information, such as your IP address, and place anonymized cookies on your computer or mobile device.

Data hosting

Your personal data is hosted within the European Union.

If personal data is transferred outside the European Union, Bancarel Housses ensures that such transfers are carried out only with service providers and to destinations offering a level of data protection equivalent to that required by European Union legislation.

Data Retention Period

Data retention periods comply with the recommendations of the French Data Protection Authority (CNIL) and with applicable legal obligations.

At the end of the retention periods specified below, the data may be anonymised or archived in order to comply with applicable legal or tax limitation periods.

Data Controller

Bancarel Housses, registered with the Trade and Companies Register (RCS) of RODEZ under number 429 657 257 00029, with its registered office at 5 boulevard des Balquières – BP 3415, Onet-le-Château, 12034 RODEZ CEDEX 9, France, represented by Mr. Pierre PELOFI, is the data controller responsible for the processing of personal data collected in connection with the use of the services offered by Bancarel Housses.

Your rights

In accordance with applicable personal data regulations, you have the following rights regarding your personal data:

• Right to object to the processing of your personal data;
• Right of access to your personal data that we process;
• Right to rectification;
• Right to erasure;
• Right to data portability;
• Right to restriction of processing;
• Right to define directives regarding the storage, deletion, and disclosure of your personal data after your death.

You may exercise your rights:

• By email at info@bancarel.com, attaching any document allowing us to verify your identity;
• By post, together with a copy of an identity document, addressed to:
• Bancarel Housses, 5 boulevard des Balquières – BP 3415, Onet-le-Château, 12034 RODEZ CEDEX 9, France.

We will respond to your request within one month of receipt.

Regarding cookies, please refer to our Cookie Policy below.

Data Protection Officer

Bancarel Housses has appointed a Data Protection Officer. They can be contacted by email at info@bancarel.com or by post at:

Bancarel Housses – Data Protection Officer, 5 boulevard des Balquières – BP 3415, Onet-le-Château, 12034 RODEZ CEDEX 9, France.

Data security

Bancarel Housses implements all necessary measures to protect your personal data through physical, electronic, and administrative security safeguards. This includes controlling access to its premises, data centres, and strengthening access controls to information in order to prevent any intrusion, alteration, or disclosure of data.

We use the HTTPS protocol for browsing our website and encrypt data transmitted through the site.

The security of your personal data is also everyone’s responsibility. We recommend that our customers use security software to protect their devices (computers, smartphones, and tablets), regularly change their passwords using strong credentials, and log out of their account after using Bancarel Housses services, especially when sharing their device with other users.

Bancarel Housses Cookie Policy

When you browse and use our website www.bancarel.com, cookies are placed on your computer, mobile phone, or tablet. We use cookies to identify you, manage your login to your account and shopping cart, and ensure that you can use our website under the best possible conditions. We also use cookies from third-party software, such as our analytics tool Google Analytics. The information below is intended to help you understand how cookies work and how to configure your browser to manage your cookie preferences.

What is a cookie?

Cookies are small files that contain data related to your browsing activity on the website (for example: cart number, customer account identifier, pages visited, etc.). Cookies are used by browsers to facilitate your navigation on the site.

Cookies used by Bancarel Housses

Bancarel Housses cookies

These are cookies required for the operation of our website and are stored in your browser. We use them to manage your authentication (customer account, shopping cart, orders). They are necessary for the proper functioning of our website. These cookies do not contain personal information, which is stored within your customer account.

Partner cookies

Our website has entered into agreements with several partners involved in statistical tracking (Google Analytics) or in advertising operations on our behalf (advertising networks, affiliate platforms). These partners may also place cookies on your browser. Such cookies are used exclusively to collect non-personal information relating to the services we assign to them. This information may include, for example, pages visited or whether a purchase has been completed on our website. These cookies may be used to personalise advertisements displayed to you on our website or on partner websites.

In all cases, the data collected through these cookies is used exclusively for the needs of our website and in accordance with the provisions of the French Data Protection Act (“Informatique et Libertés”) of 6 January 1978, as amended.

Types of cookies used on our website

Essential cookies for website operation

These cookies are used for the operation of key features of our website (for example: access to your customer account, identification of your shopping cart). Without these cookies, you will not be able to use our website properly or place orders online. These cookies are used exclusively by our website and their data is necessary for its proper functioning.

Analytics cookies

We use Google Analytics services to measure audience traffic and generate statistics about website usage. This service relies on cookies.

List of our partners: Google Analytics.

Advertising cookies

We have entered into agreements with various advertising services and networks that use cookies to manage the display of advertisements based on your interests.

These advertisements are displayed on partner websites while you browse the Internet. These cookies are also used to measure the effectiveness of advertising campaigns implemented by our partners.

Refusing these advertising cookies will not prevent you from using our website under normal conditions. However, it will prevent our advertising partners from taking your preferences on our website into account in order to display targeted advertisements when you visit websites within their advertising network. It will also not reduce the number of advertisements shown on such websites.

It is not possible for us to provide an exhaustive list of these cookies, as they are managed by third parties and their list is regularly updated. However, our main partners include:

• Google Ads;
• Facebook;
• Microsoft Bing…

Accepting or refusing cookies

You may choose to accept or refuse cookies and manage your preferences through your web browser. However, please note that refusing cookies that are necessary for the proper functioning of our website may prevent you from completing a purchase on our site.

You can choose to accept or refuse cookies. Your browser can also be configured to notify you when cookies are stored on your device and to ask for your consent. You may then accept or refuse cookies on a case-by-case basis, or refuse them altogether.

The way to manage these preferences varies depending on the browser used. Below are instructions for the main browsers:

Internet Explorer

In Internet Explorer, click Tools, then Internet Options.

Go to the General tab / Browsing history / Settings.

Click View files.

Sort all files alphabetically and look for those starting with “Cookie”. The cookies we use on Bancarel Housses are followed by the term “bancarel”.

Select the cookies containing the name “bancarel” and delete them if you do not wish to accept them.

Close the window containing the file list, then click OK to save your choice.

Firefox

In the Tools menu, select Options.

Then choose Privacy and click Show cookies.

Locate files containing the name “bancarel” and delete them.With the Safari browser

In your browser, choose the Edit> Preferences menu.
Click Security.
Click View Cookies.
Select the cookies that contain the name "Bancarel" and click Clear.
After deleting cookies, click Done.

Safari

In your browser, choose Edit > Preferences.
Click Security.
Click Show cookies.
Select cookies containing the name “bancarel” and click Delete.
After deleting the cookies, click Done.

Safari

In your browser, choose Edit > Preferences.